- A passenger had to sleep in an airport bed after her flight was delayed and then canceled in May.
- Laura Waring had to shop for clothes at Target after her luggage was left on her flight, according to The Guardian.
- It’s a microcosm of the challenges facing passengers in a turbulent time for global aviation.
A sales coordinator was forced to buy new clothes and drive two hours to her destination, after her luggage was left on a United Airlines flight which departed at 1pm where she was due to travel.
The saga is a microcosm of the wider challenges facing passengers in a turbulent time for global aviation, as airlines rearrange their summer schedules to counter staff shortages, economic pressures and pent-up demand. consumers.
Laura Waring, 47, of Budd Lake New Jersey, was originally scheduled to fly from Newark to San Diego on Friday, May 20 to help organize her employer’s conference the following Monday, she said. The Guardian.
After Waring’s flight was initially delayed and then canceled, she slept for 45 minutes on a cot at the airport, according to The Guardian.
When the executive sales coordinator finally got a United Airlines flight 13 hours later, her bags didn’t make it on board, according to The Guardian. The flight was going to Los Angeles, which meant she had to drive two hours to her original destination of San Diego, the outlet also reported. When her bag finally arrived, she said the handle was broken.
Waring told the Guardian she had receipts and hoped the airlines would reimburse her.
United Airlines and Waring have not yet responded to Insider’s request for additional comment, which was made outside of normal working hours.
The COVID-19 pandemic has exacerbated existing shortages within the aviation industry
With planes grounded, airlines have laid off thousands of flight crews, baggage handlers and airport staff, who have been slow to return to work in the same numbers as before. Absences due to the upsurge in COVID-19 rates have not helped.
This, coupled with the economic stress of inflation and the increased cost of fuel caused by the war in Ukraine, has resulted in the delay or cancellation of thousands of flights around the world. This also led to an increase in airfares.
EasyJet, the British regional carrier, announced on Friday that it would cancel up to 40 flights a day in June to avoid disruption. Lufthansa, Germany’s largest airline, will cut 900 routes in July.
On Friday, the United States Centers for Disease Control and Prevention announced that it was removing the requirement for all passengers traveling to the United States to present a negative COVID-19 test before boarding. The move has been welcomed by industry bosses and is expected to be a big boost to air travel.