A man traveling to Spain for a friend’s birthday has recounted the ‘nightmare’ start to his trip after arriving at the airport in a bizarre scene.
He explained that when they disembarked from the flight, passengers arrived to see their suitcases strewn on the floor rather than on the conveyor belt.
Phil Burke, who arrived from Manchester, had just landed at Malaga airport and was about to collect his luggage when he saw the sea of suitcases strewn about.
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Passengers were informed that the conveyor belt was no longer working and therefore everyone had to sort the luggage themselves.
Mr Burke, who lives in Rochdale and works as a counsellor, told Manchester Evening News there were no staff to help and some holidaymakers had even stuck their heads through the entrance to the conveyor belt to ask help, but go no answer.
“It’s been a bit of a nightmare,” he said.
“We were 20 minutes late to leave, but we got through security well. We went down [at Malaga] and two conveyors had stopped.
“There were 60 or 70 bags all over the floor. People had to search the bags themselves.
“There was no one around to ask for help. All it took was a key to turn it back on. It took 25 minutes to get a representative from Tui to come – he said they were fixing the other one.
“People were sticking their heads through the gap screaming for their bags to be sorted. They had relationships [to catch].”
It took Phil 25 minutes to find his back but he confirmed nothing had been damaged or lost in the chaos.
However, there was added pressure for some to quickly sift through luggage as another flight from Leeds-Bradford was due to land shortly after – adding to the pile of suitcases.
Phil continued: “What started off as a nice break to celebrate someone’s birthday – we were 20 minutes late and that. I just felt sorry for people who have to make connections.
“There was no help. It took about 25 minutes [to get my bag]. Got it, I’m fine. There were still a lot of people after me.
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