British Airways urges passengers to drop off their bags the day BEFORE boarding a plane amid the continuing chaos of staff shortages at Heathrow
- British Airways advises passengers to drop off their luggage the night before travel
- Heathrow Terminal 5 is very busy with customers who say it is ‘utter chaos’
- Travelers said they saw only two security lanes open to handle passengers
- Airport staff were forced to self-isolate due to NHS Covid app
British Airways is urging travelers to consider dropping off their luggage the day before flight after chaotic scenes at Heathrow Airport due to a staff shortage.
The UK’s flagship carrier is reminding customers that Terminal 5 at the airport will be ‘busy’ and they may want to check in their bags the day before their flight.
On Monday, travelers described scenes of “utter chaos” as dozens of security guards failed to show up for work because they were “warned” and ordered to isolate themselves by l ‘NHS application.
Passengers at Heathrow Airport suffered significant delays due to staff shortages
British Airways advises passengers to drop off their luggage at Heathrow Airport on the night they need to travel to avoid potential delays
Large numbers of Heathrow airport workers have been forced to self-isolate after being cracked by the NHS Covid-19 app
Travelers reported that only two security lanes were open at any one time for thousands of travelers.
Images and videos have been posted on social media showing travelers crammed into Terminal 5 with little social distancing as they waited to go through security.
This meant that dozens of flights were delayed and some passengers missed their flights.
BA is now urging travelers to consider dropping off their bags at Terminal 5 between 4:00 p.m. and 9:00 p.m. the day before if they have to catch a plane before 1:00 p.m. the next day.
The message sent by SMS and email to customers reads: “The airport will be busy when you fly.
“To save time and avoid long queues, you can check in your bag the day before your flight from 4pm to 9pm at London Heathrow T5.
“You can also check in your hand luggage for free. “
The chaos at Heathrow on Monday morning affected flights between 7 a.m. and 1 p.m. as the airport recruited additional staff and insisted the issue was resolved by the afternoon.
However, with additional security personnel likely to be pinged and needing to self-isolate, travelers are urged to arrive at the airport several hours before take-off.
A BA spokesperson said: “We are delighted to offer our long-standing twilight check-in service to customers to allow them to start their journey as relaxed as possible.”