- Angry passengers crawled through a conveyor belt after waiting for luggage, per Channel 4.
- Passengers at Manchester Airport have been filmed offering to pick up luggage after an hour of waiting.
- Swissport agents have laid off thousands of workers during Covid and no longer have enough staff.
Angry passengers at one of the UK’s busiest airports crawled through a baggage carousel after waiting 90 minutes for their bags, footage shows from Dispatches.
The video, filmed by an undercover reporter working as a baggage handler, shows angry passengers at Manchester Airport making their way through the conveyor belt to question staff about the delay.
A passenger who crawled across said: “I’ll just grab it and help you unload it if you want”, complaining that they waited an hour and 20 minutes for their luggage.
Although passengers were told the conveyor belt would deliver the luggage, another agent told them that was unlikely given multiple cancellations and delays.
Workers told Dispatches, an investigative show on UK Channel 4, shows people crawling through the entrance ‘happens all the time’ and passengers sometimes try to fight off staff out of frustration with the luggage missing.
One worker told the outlet he was regularly left alone to do “two-man work”, describing it as “intimidating”.
The Dispatches survey gave insight into the shortage of baggage handlers sweeping airports in the US and Europe, after baggage handling agency Swissport laid off thousands of workers at the height of the COVID-19 pandemic.
“To be honest, I just don’t know how people do these shifts and these kinds of hours from 3 a.m. It’s absolutely brutal,” said the undercover reporter working on the investigation. . “Nobody gives them much credit. But without them, no flight will take off. Nobody will go on vacation.”
In a statement, Swissport said: “We are sorry for our role in the disruption some people have experienced at Manchester Airport. We are doing all we can to ease delays for passengers, including hiring more than 4,100 people since January.”